1. VitalSource Customer Success
  2. Publisher Admins
  3. Content Ingestion Resources

Troubleshoot Common Errors in Upload

Avatar
Kristin E
Follow

Troubleshoot Common Errors in Upload

Below are common questions and answers regarding errors in Upload.

Question

I am dropping files into Upload but I don't see them on the table.

Answer

  • Your files may not be of a supported filetype. Upload only supports PDF and ePub files for content, and XLS and XLSX files for metadata.
  • Additionally, your files may be too large for Upload to handle. Upload will only support files up to 1.5 GB. For more information, contact your customer success manager, or see the section below, Resolving Common Errors.

Question

I can't find my VBID when I type it into the search box.

Answer

Upload is unable to find the VBID specified. There may be a few reasons for this:

    • The VBID entered was not found in your catalogue. Only VBIDs belonging to your company will be available for you to select. The VBID may be valid but belongs to another company. Alternatively, if you are searching for a VBID you just created via spreadsheet ingestion, it may take time to show up in your catalogue.
    • The VBID does not exist yet. If this was a VBID you have not yet created, please submit a metadata template for it before trying to associate a source file to the VBID.


Question

My VBID has been marked with a red exclamation icon.

Answer

A VBID was found for this file, but other circumstances will prevent you from submitting this file. There may be a few reasons for this:

    • The File Type and VBK Format do not match - PDF files can only be submitted to PDF VBIDs, and ePubs to ePub.
    • The VBK Format may be locked - PBK and DashML titles still exist in our inventory but are prevented from accepting new source files. If you wish to update these records with a new source, you must first create a new VBID.
    • The VBID may be out of distribution - the VBK type will display Unknown in this case. Double-check the Manage record to see this record's distribution status.


Question

My VBID is marked with a yellow caution icon.

Answer

Upload is unable to find the VBID specified. There may be a few reasons for this:

    • Your file is named incorrectly. Upload will initially try to use the filename as the VBID. Double-check that your file is named properly. If you do not wish to use your filename as the VBID, click the X button and type in your own.
    • The VBID entered was not found in your catalogue. Only VBIDs belonging to your company will be available for you to select. The VBID may be valid but belongs to another company. Alternatively, if you are searching for a VBID you just created via spreadsheet ingestion, it may take time to show up in your catalogue.
    • The VBID does not exist yet. If this was a VBID you have not yet created, please submit a metadata template for it before trying to associate a source file to the VBID.

Clicking the caution icon will attempt to associate your search term with an existing VBID. If found, the icon will switch to a green tick.


Question

My VBK type is showing up with red lettering.

Answer

A VBID was found for this file, but other circumstances will prevent you from submitting this file. There may be a few reasons for this:

    • The File Type and VBK Format do not match - PDF files can only be submitted to PDF VBIDs, and ePubs to ePub.
    • The VBK Format may be locked - PBK and DashML titles still exist in our inventory but are prevented from accepting new source files. If you wish to update these records with a new source, you must first create a new VBID.
    • The VBID may be out of distribution - the VBK type will display Unknown in this case. Double-check the Manage record to see this record's distribution status.


Question

My VBK type is Unknown but a VBID was associated in the search box.

Answer

A VBID was found for this file, but other circumstances will prevent you from submitting this file. Normally, Unknown is reserved for when there is no VBID in the search box. However, this VBID may be out of distribution or in limited distribution. Double-check the Manage record to see this record's distribution status.



Question

The only option I have in the Action dropdown is Ignore.

Answer

Only files with valid VBID associations are allowed to be submitted. If the VBID is out of distribution, is one of our locked VBK formats, or if the VBK Format and File Type do not match, no other actions will be available.

You can leave this row set to Ignore, or remove it from the table using the Delete button.

Question

What happens to files I set to Ignore, remove from the table or are removed during the Upload process?

Answer

Don't worry; your files are still on your computer. Upload does not transfer any of your files (with the exception of metadata templates) until you click the Upload button. Simply drop your files onto the table again if you wish to upload them.

 

Question

Why do I need to click the checkbox to select a file for upload? Why can't I simply drop files and hit Submit?

Answer

Accidentally uploading the wrong file to a VBID can have big effects on both your catalogue and users of the problem title. In order to decrease the likelihood of error, we require users to click the tickbox after verifying their file associations and chosen actions. The tickbox acts as a user's final sign-off that all the information in the table is correct.

 

Question

Why is the maximum number of files so low?

Answer

Uploading through a web browser is generally slower than other file transfer methods and has a higher likelihood of connection interruptions. To provide a smoother experience, we have limited the number of files a user can upload at one time to ensure that all files are uploaded successfully.

 

Question

Why is the maximum supported file size so low?

Answer

Uploading through a web browser is generally slower than other file transfer methods and has a higher likelihood of connection interruptions. To provide a smoother experience, we have limited the size of individual files to one that is manageable for both the user uploading and that user's internet connection.

Additionally, over-large files translate to a poor user experience, especially on mobile devices with slow wireless connections and limited storage space. The end-user experience always factors into decisions like these, and having a single title taking up much more than 1 GB on a user's machine isn't in the user's best interest.

If you are having trouble reducing the size of your files to comply with this guideline, please contact your customer success manager for assistance, or see the section below, Resolving Common Errors.

 

Question

Why is there no Select All button?

Answer

Accidentally uploading the wrong file to a VBID can have big effects on both your catalogue and users of the problem title. In order to decrease the likelihood of error, we require users to sign off on each row individually, by clicking the checkbox after verifying their file associations and chosen actions.

Was this article helpful?