General Student Support & Troubleshooting

Student Support & Troubleshooting

Welcome, School Administrators! This resource provides essential information to help you support your faculty and assist students with their bookstore needs.

Note: We recommend faculty and students should log in to their institution's bookstore portal for personalized support.

Troubleshooting Student Issues

   Notes * While students should seek help directly through their school's bookstore site, we've provided these resources to help you address common student questions about their purchases.

If students need assistance, please direct them to their school-specific bookstore portal for personalized support.
   Helpful Links
   Support

Direct students to click “help” on the bookstore home page. They can chat and email with representatives in real time. 

If you are reaching out on behalf of a student, please email success@vitalsource.com

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