Announcements: 27-Aug-2025
We are currently experiencing data delays on select reports impacting North America publishers.
VitalSource is currently experiencing delays in data being transmitted from our Verba Connect application to our Data Warehouse, which is currently impacting some of our reporting.
Reports experiencing data delays include:
Opt-Out Action Report – Major impact. The data for this report is prioritized to be manually caught up daily to help close gaps in reporting.
Publishers who receive an SFTP daily drop of the Opt-Out Action Report will receive two drops daily to help close gaps from the prior day. Data on the second drop will have some overlapping results from the first drop. Once this issue has been resolved, publishers are encouraged to use the UI version of the report to audit all opt outs between 27-Aug-2025 thru the day after the issue is confirmed by VitalSource as resolved.
For publishers who use the UI only, it is recommended to pull the report using the “Custom” Date Range filter and spanning it from 27-Aug-2025 through current day until the issue is resolved. This will result in overlapping results for each day but will also help you to identify any gaps that were not received due to the delay each day. Adjust date parameters as you see fit as you continue to audit.
High Opt-Out Intervention Report - Moderate impact. There will be delays in the Opt Out Rate percentage being calculated.
Affordability Program Tracker - Moderate impact. New data (e.g., late adoptions) and enrollment/opt-out data is also delayed. All other data is not rapidly changing once set. If an audit of data was completed and updated in the system, it may be delayed to reflect on the report.
PI Term Readiness Report - Minor impact. Most data on this report is not rapidly changing daily or is being pulled from other sources that are still functioning as expected.
PI Dashboard - Minor impact. There will be some data delays related to calculated values (i.e., totals and rates).
28-Aug-2025: We are currently experiencing data delays on select reports impacting publishers and institutions.
VitalSource is currently experiencing delays in data being transmitted from our Manage application to our Data Warehouse, which is currently impacting some of our reporting.
Reports experiencing data delays include:
Access Code Demand Report - Moderate impact. On-hand codes numbers will be delayed, resulting in potentially inflated code supply required.
Code Detail Report, Codes by Distributor, Codes by Product, and Codes by Publisher Reports - Major impact. New redemption information is delayed as of 5PM 28-Aug-2025.
Watch for updates on this issue in Analytics & Insights.