Connect users can send emails directly to faculty at the course/section level to communicate details around opt-out dates, confirm setup in the LMS and other targeted communication.
This page contains information on how to email faculty from Connect as well as an FAQ section.
How to email Faculty from Connect:
- Click Courses
- Use the filters on the right, or the search functionality to narrow the courses displayed to those that meet your criteria.
- Click Email Contacts
- Enter your subject line and message.
- Click Send.
*For help loading faculty contacts into Connect, contact your dedicated CSM, or the Customer Enablement Team at success@vitalsource.com.
FAQs
Q: What if I don’t have contacts for all of my sections?
A: That’s ok! We’ll skip over any sections that do not have any faculty contacts associated.
Q: My Email Contacts button is disabled on the COURSES page in Connect, why?
A: You don’t currently have any faculty contacts loaded in Connect. For help loading faculty contacts into Connect, contact your dedicated CSM, or the Customer Enablement Team at success@vitalsource.com.
Q: What if there’s more than one contact per section?
A: That’s fine! We will send an email to each contact listed!
Q: What if a contact is listed on multiple sections across multiple courses? Will they get multiple emails?
A: We de-dupe and the contact information and they will only get one email per push.