Understanding Content Ingestion Error Codes
We’re sorry you received an error while trying to submit materials to VitalSource.
Please refer to the following list of error codes and suggested actions below. These can be searched by Error Message or by Error Code. Please note, many of the errors are rare and most can be resolved easily by following the suggested action.
If the error persists after trying the suggested action, or if you have other questions, please email publisherenablement@vitalsource.com.
*When contacting publisherenablement@vitalsource.com, please include the error code or message and any other applicable information.
Error Message and Suggested Action
QSR_001 QSR_002 QSR_003 QSR_004 QSR_005 QSR_006 QSR_007 QSR_008 QSR_009 QSR_011
QSR_012 QSR_013 QSR_014 QSR_015 QSR_016 QSR_017 QSR_018 QSR_019 QSR_020 QSR_021
QSR_022 QSR_023 QSR_024 QSR_025 QSR_027. QSR_028 QSR_029 QSR_030 QSR_031 QSR_032
QSR_033 QSR_034 QSR_035 QSR_043. QSR_044. QSR_045
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Error Message: An internal error occurred. Please wait a moment and submit your file again. If you still receive this error, contact your customer representative or email publisherenablement@vitalsource.com. For Codes: QSR_001 QSR_002 QSR_003 QSR_007 QSR_009 QSR_014 QSR_017 QSR_020 QSR_021 QSR_022 |
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Error Message: An internal error occurred. Please contact your customer representative or email publisherenablement@vitalsource.com. For Codes: QSR_005 QSR_033 |
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Error Message: An error occurred while preflighting the source file. Please contact your customer representative or email publisherenablement@vitalsource.com. For Codes: QSR_006 QSR_011 QSR_012 QSR_013 |
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Error Message: An error occurred while attempting to read metadata from the source file. Please contact your customer representative or email publisherenablement@vitalsource.com. For Codes: QSR_008 QSR_015 |
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Error Message: An error occurred while building the VBK file. Please contact your customer representative or email publisherenablement@vitalsource.com. For Codes: QSR_016 QSR_018 QSR_043 |
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Error Message:Failed to extract cover file from source. If this is an EPUB, please ensure that the EPUB <cover-image> item points to a valid JPG or PNG file and resubmit. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_019 |
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Error Message: Source file rejected: File does not appear to be a valid source file type. Please ensure your file is properly zipped or exported and resubmit. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_023 |
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Error Message: Source file rejected: Rebuilding DASH titles is not allowed. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_024 |
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Error Message: Source file rejected: Rebuilding Picture Book titles is not allowed. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_025 |
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Error Message: Changing the VBK format is not allowed. The VBID is configured as a PDF in Manage but the submitted file is an EPUB. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_026 |
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Error Message: Rebuilding accessibility-enabled titles is not allowed. For Code: QSR_027 |
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Error Message: Changing the VBK format is not allowed. The VBID is configured as an EPUB in Manage but the submitted file is a PDF. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_028 |
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Error Message: Source file rejected: The title is configured as a DASH conversion in Manage, but the source file is missing the required identifying metadata. Only the original source file will be accepted. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_029 |
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Error Message: Source file rejected: The EPUB contains the following empty files: [FILES]. Please fix or remove the files and resubmit. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_030 |
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Error Message: Source file rejected: Significant problems with the content were found during preflighting. This can be caused by fatal-severity problems or certain other errors in EPUBCheck. Please rerun EPUBCheck and resubmit. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_031 |
** Click here to access the EPUB3 Submission Guide
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Error Message: The file took too long to process and ingestion was terminated. Please contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_032 |
** Click here to access the PDF Submission Guide
** Click here to access the EPUB3 Submission Guide
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Error Message: Critical problem(s) detected in PDF file. For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_034 |
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Error Message: Source file rejected: The source file appears to be empty (size is 0kb). For more information, contact your customer representative or email publisherenablement@vitalsource.com. For Code: QSR_035 |
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Error Message: Source file rejected: This build was canceled because a more recent build was submitted before it could be processed. For more information, contact your customer representative or email publisherenablement@vitalsource.com. |
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Error Message: An internal error occurred. Please wait a moment and submit your file again. If you still receive this error, contact your customer representative or email publisherops@vitalsource.com |
Error Codes Listed Numerically
QSR_001 QSR_002 QSR_003 QSR_004 QSR_005 QSR_006 QSR_007 QSR_008 QSR_009 QSR_011
QSR_012 QSR_013 QSR_014 QSR_015 QSR_016 QSR_017 QSR_018 QSR_019 QSR_020 QSR_021
QSR_022 QSR_023 QSR_024 QSR_025 QSR_027. QSR_028 QSR_029 QSR_030 QSR_031 QSR_032
QSR_033 QSR_034 QSR_035 QSR_043. QSR_044. QSR_045
*When contacting publisherenablement@vitalsource.com, please include the error code or message and any other applicable information.