Enterprise Events Calendar
VitalSource Customer Success welcomes you to join virtual office hours on Zoom!
VitalSource hosts office hours twice a month:
- On the first Wednesday of the month at 3:00 PM ET
- The third Tuesday of the month at 2:00 PM ET
Please view the calendar on this page to view Office Hour topics, schedule, and zoom link for the remainder of 2023.
About
During Office Hours, a VitalSource Customer Success Manager or subject matter expert (SME) will host a live training through Zoom and answer questions related to the scheduled topic. Each session is allotted 60 minutes to allow time for questions, however, sessions typically last 20-30 minutes. Recordings of each session will be made available in the Enterprise Events Calendar section on the Success Site.
Receive an Invitation
If you would like to receive a calendar reminder for these sessions, please reach out to edsuccess@vitalsource.com and ask to be invited to the office hours and we will email you a calendar event. Otherwise, you can view the monthly schedule event calendar and Zoom link below.
We look forward to seeing you at office hours!
Request a training topic:
If you don’t see a topic that you would like training on, have specific questions or requests for your school, or want a personalized training session, please email: edsuccess@vitalsource.com with your question or request, and our success team is happy to help.
Institutional support and student technical support:
We have created a dedicated team and email queue that your institution can reach at edsuccess@vitalsource.com to submit questions, requests, and concerns. If you or someone at your school is experiencing a technical issue, please reach out to our support team by clicking this link.
You can expect a response within 2 business days. If there’s a question or concern that this team can’t address, it will be escalated directly to a Customer Success Manager for resolution
Calendar 2023: Office Hours topics, schedule, and Zoom link to attend
|
Publisher Usage |
We will discuss publisher usage. What publishers' content are you using? How many publishers are you using? What publishers are you using the most content from? |
Wednesday 8/2/2023 3:00 PM - 4:00 PM ET |
https://vitalsource.zoom.us/j/81193302337?from=addon |
|
Billing Models |
We will discuss what billing models VitalSource has available, what each billing model entails, can you have more than one billing model? |
Tuesday 8/15/2023 2:00 PM - 3:00 PM ET |
https://vitalsource.zoom.us/j/81492760871?from=addon |
|
Readiness Checklist for Next Term Start |
We'll discuss a checklist curated from Customer Success about how to prepare for upcoming terms and what do you still need to complete and by when? |
Wednesday 9/6/2023 3:00 PM - 4:00 PM ET |
https://vitalsource.zoom.us/j/81193302337?from=addon |
|
Enterprise FAQs |
We'll discuss VitalSource’s most frequently asked questions and answers |
Tuesday 9/19/2023 2:00 PM - 3:00 PM ET |
https://vitalsource.zoom.us/j/81492760871?from=addon |
|
Distribution rights + Pricing |
What are distribution rights? How do you obtain distribution right? Why are distribution rights important? How do pricing and contracts relate to distribution rights? |
Wednesday 10/4/2023 3:00 PM - 4:00 PM ET |
https://vitalsource.zoom.us/j/81193302337?from=addon |
|
Booklist Manager |
What is booklist manager, How do you use it, Turn around time, Escalations |
Tuesday 10/17/2023 2:00 PM - 3:00 PM ET |
https://vitalsource.zoom.us/j/81492760871?from=addon |
|
TBD... VitalSource Office Hours |
This session's topic is still being determined. Come back later to see what this session will cover. |
Wednesday 11/1/2023 3:00 PM - 4:00 PM ET |
|
|
TBD... VitalSource Office Hours |
This session's topic is still being determined. Come back later to see what this session will cover. |
Tuesday 11/21/2023 2:00 PM - 3:00 PM ET |
https://vitalsource.zoom.us/j/81492760871?from=addon |