Enterprise Events Calendar

VitalSource Customer Success welcomes you to join virtual office hours on Zoom! 

VitalSource hosts office hours twice a month:

  • On the first Wednesday of the month at 3:00 PM ET
  • The third Tuesday of the month at 2:00 PM ET

Please view the calendar on this page to view Office Hour topics, schedule, and zoom link for the remainder of 2023. 

About

During Office Hours, a VitalSource Customer Success Manager or subject matter expert (SME) will host a live training through Zoom and answer questions related to the scheduled topic. Each session is allotted 60 minutes to allow time for questions, however, sessions typically last 20-30 minutes. Recordings of each session will be made available in the Enterprise Events Calendar section on the Success Site.

Receive an Invitation

If you would like to receive a calendar reminder for these sessions, please reach out to edsuccess@vitalsource.com and ask to be invited to the office hours and we will email you a calendar event.  Otherwise, you can view the monthly schedule event calendar and Zoom link below.

We look forward to seeing you at office hours! 

Request a training topic:

If you don’t see a topic that you would like training on, have specific questions or requests for your school, or want a personalized training session, please email: edsuccess@vitalsource.com with your question or request, and our success team is happy to help.

Institutional support and student technical support:

We have created a dedicated team and email queue that your institution can reach at edsuccess@vitalsource.com to submit questions, requests, and concerns. If you or someone at your school is experiencing a technical issue, please reach out to our support team by clicking this link.  

You can expect a response within 2 business days. If there’s a question or concern that this team can’t address, it will be escalated directly to a Customer Success Manager for resolution

Calendar 2023: Office Hours topics, schedule, and Zoom link to attend

Publisher Usage 

We will discuss publisher usage. What publishers' content are you using? How many publishers are you using? 

What publishers are you using the most content from? 

Wednesday 8/2/2023 

3:00 PM - 4:00 PM ET 

https://vitalsource.zoom.us/j/81193302337?from=addon 

Billing Models 

We will discuss what billing models VitalSource has available, what each billing model entails, can you have more than one billing model? 

Tuesday 8/15/2023 

2:00 PM - 3:00 PM ET 

https://vitalsource.zoom.us/j/81492760871?from=addon 

Readiness Checklist for Next Term Start 

We'll discuss a checklist curated from Customer Success about how to prepare for upcoming terms and what do you still need to complete and by when? 

Wednesday 9/6/2023 

3:00 PM - 4:00 PM ET 

https://vitalsource.zoom.us/j/81193302337?from=addon 

Enterprise FAQs

We'll discuss VitalSource’s most frequently asked questions and answers 

Tuesday 9/19/2023 

2:00 PM - 3:00 PM ET 

https://vitalsource.zoom.us/j/81492760871?from=addon 

Distribution rights + Pricing 

What are distribution rights? How do you obtain distribution right? Why are distribution rights important? How do pricing and contracts relate to distribution rights?  

Wednesday 10/4/2023 

3:00 PM - 4:00 PM ET 

https://vitalsource.zoom.us/j/81193302337?from=addon 

Booklist Manager 

What is booklist manager, How do you use it, Turn around time, Escalations 

Tuesday 10/17/2023 

2:00 PM - 3:00 PM ET 

https://vitalsource.zoom.us/j/81492760871?from=addon 

TBD... VitalSource Office Hours 

This session's topic is still being determined. Come back later to see what this session will cover. 

Wednesday 11/1/2023 

3:00 PM - 4:00 PM ET 

TBD... VitalSource Office Hours 

This session's topic is still being determined. Come back later to see what this session will cover. 

Tuesday 11/21/2023 

2:00 PM - 3:00 PM ET 

https://vitalsource.zoom.us/j/81492760871?from=addon 

 

 

 

 

 

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