Office Hours Schedule

VitalSource Customer Success welcomes you to join virtual office hours every second Tuesday of the month from 3:00 pm to 4:00 pm ET.

During office hours, a VitalSource Customer Success Manager will host a live training through Zoom and answer questions related to the scheduled topic.

 

About

During Office Hours, a VitalSource Customer Success Manager or subject matter expert (SME) will host a live training through Zoom and answer questions related to the scheduled topic. Each session is allotted 60 minutes to allow time for questions, however, sessions typically last 20-30 minutes. Recordings of each session will be made available on the For Profit and Career Institutions section of the VitalSource Success site here.

Receive an Invitation

If you would like to receive a calendar reminder for these sessions, please email edsuccess@vitalsource.com and ask to be invited to the office hours and we will email you a calendar invite.  Otherwise, you can view the monthly calendar on this page and click the Zoom link to join. We look forward to seeing you at office hours!

 Request a Training Topic

If you don’t see a topic that you want to receive training on or if you have specific questions/requests for your school please email: edsuccess@vitalsource.com with your question or request, and our success team is happy to help.  

Institutional support and student technical support:

VitalSource has a dedicated team and email queue that your institution can reach at edsuccess@vitalsource.com to submit questions, requests, and concerns.

If you or someone at your school is experiencing a technical issue, please reach out to our support team here: https://support.vitalsource.com/hc/en-us/requests/new  You can expect a response within 1-2 business days. If there’s a question or concern that this team can’t address, it will be escalated directly to one of our Customer Success Managers for resolution.

 

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