Publisher Code Sales Statement FAQs
What is a Codes Sales file?
Code Sales statements are Excel reports that show all orders invoiced in a calendar month in which a “Fulfillment Fee” is charged to the publisher. This Excel typically accompanies an Invoice PDF.
How frequently are Code Sales statements sent?
Code Sales statements are sent monthly, typically in the first week of the following month, e.g., orders invoiced in November will be sent in early December.
Who are Code Sales statements sent to? How do I update who they are sent to?
Code Sales statements are sent to all email addresses associated with the Publisher’s Oracle Customer account.
If an email address needs to be added or removed, please contact your Customer Success Manager or email VST.Credit@vitalsource.com.
Why are there separate statements for Explore Sales?
Impacted Publishers requested Explores sales be displayed in a separate Code Sales statement.
Where do I send questions about my statement?
Questions can be sent to VST.Credit@vitalsource.com.
How do I read the Code Sales file?
Please utilize the downloadable Excel file a the bottom of this page which contains explanations for columns and column headers found in the code sales files.