Total Access Overview & Opt-Out Process
This video provides an overview of the Total Access program and walks through how students can opt out of — and back into — the program. It explains how materials are delivered on day one, how to identify included items in My Courses, and how billing information and deadlines are displayed. The video also demonstrates the opt-out confirmation process, what changes after opting out, and how to handle print materials that have already shipped, including return instructions and next steps.
Written Transcript
In this video, we’ll walk through how to opt out of and back into the Total Access program.
Total Access gives you day-one access to all required course materials, no matter your major, so you’re ready to learn right away.
When you sign in, you’re automatically enrolled in Total Access.
In My Courses, you’ll see clear indicators to help you understand what’s included.
For all courses that are part of the program, you’ll see an opted-in notice on the item card, along with a note to the right clearly stating that the materials are included in the Total Access program.
If the material is digital, you can open the book right from the item card and begin reading immediately. If it’s a print book, you’ll see a Track Shipment button so you can monitor delivery.
At the top of the page, a banner clearly shows which program you’re currently enrolled in and includes a countdown indicating how much time you have left to make changes.
Just below that, a secondary banner displays how many items are included in your program and your current billing amount.
If you decide you’d like to opt out of Total Access, you can click the Opt-Out button in the main banner at the top of the page or select the opt-out link in the secondary banner just below it.
After clicking Opt Out, you’ll be asked to confirm your program choice. You’ll then see a list of all the materials you’ll be opting out of. Take a moment to review those items carefully, and when you’re ready, confirm your opt-out selection.
Once you opt out, your item cards will update to reflect the change. Your materials will no longer be included in the program, and each title will display an opted-out notice along with a purchase option instead.
You’ll also see how many days remain to opt back in.
If you had a print book that shipped before opting out, you’ll see a notice on that item card indicating that the item has shipped and will need to be returned once it arrives. You’ll also see a Return Instructions button.
Clicking the View Details link will open a side panel explaining that the item must be returned. You’ll also receive an email with instructions and a return label.
If you change your mind before the opt-out deadline, you can re-enroll in Total Access at any time during the opt period.
And that’s how you manage your Total Access enrollment.