Import Access Codes to an Asset in Manage

To import an access code to an asset in Manage, please follow the instructions below.

• Log into Manage at manage.vitalsource.com 
• Search for the asset using the search bar. In this following example we are looking for The Federal Story
  
  
  
  
• Click on the desired asset title from the search results.
  
  
  
  
• Select the Access Codes tab.
  
  
  
  
• Paste the access codes in the "Add Access Codes" box, one line at a time. Then select import.
  
  
  
  
• Once you import the access codes, a banner will appear confirming the upload.
  
• You will also receive an email with a full report of the results.
  
  
• This email will display codes that were uploaded successfully.
  
  
• The report will also include any codes that were not uploaded.

Troubleshooting

The two most common reasons code(s) are not uploaded successfully are:

1. Submitting duplicate records
   • If your receive a report indicating codes were not uploaded, please check the codes to see if they are duplicates.
     
     
2. Changing headers in the template
   • Changing or removing the headers will cause errors with the upload. Please resubmit the access codes using a new template and existing headers.

If you have any questions, please contact our publisher operations group at publisherops@vitalsource.com.